I hate dealing with tech support people, over the phone or otherwise (though I have problems with the phone in general). At least part of this is because I am tech support, to a certain extent – my client work requires me to play that role (and, sort of offhand, so does my job in Evergreen’s Writing Center). So any example I can find that aptly illustrates just how stupid tech support people can be is just further proof to the whole situation.
Case in point. I’ve heard dumb stories from both the customer and the support technician’s perspective, but that one quite possibly takes the cake. My previous discussion regarding our experiences with Comcast not withstanding, this one’s pretty bad.