Comments on: My Tribulations in Dell’s Universe: How Twitter Saved Two Reputations

By: Bill

Bill — Tue, 27 Oct 2009 00:48:56 +0000

Dell lost me as a customer a long time ago because of their horrible customer service. I, like you, had long been a Dell fan. But when I had a problem with a system that was obviously a hardware issue and they flat our refused to fix or even call me back, I decided I would never buy another Dell system. I work on computers for friends and family all the time. And they all come to me for recommendations on what to buy. I’d say that Dell has lost at least 10 computer sales because of their lousy support. 10 sales to them is like a single grain of sand on the beach. But if they support all their customers like this I’m sure that number of lost sales is quite a bit higher.

By: Bill

Bill — Tue, 27 Oct 2009 00:48:00 +0000

By: Lucian

Lucian — Fri, 17 Apr 2009 16:08:20 +0000

Well done, sir.

By: Lucian

Lucian — Fri, 17 Apr 2009 16:08:00 +0000

Well done, sir.